Why Operators Struggle with Device Operations?
Operational teams across the world face the same challenges:
- Fragmented visibility across STB, Smart TV, and retail OTT platforms
- High OPEX and unresolved field issues
- Limited insight into app performance, user behavior, and hardware anomalies
- Vendor lock-in and limited scalability
- Disconnected workflows between Customer Care, Engineering, and Product teams
Teatro Pulse solves these challenges through a unique combination of STB lifecycle management and OTT application intelligence.
One Unified Platform, Built for Pay TV & OTT Operations
Teatro Pulse is a white-label cloud platform created specifically for operators who today must simultaneously manage:
- Android TV and Linux STB devices
- Samsung Tizen and LG webOS Smart TV ecosystems
- Apple TV and Android TV retail devices
- OTT applications within fragmented environments
- All through unified control, diagnostics, and real-time telemetry
Architecture Overview
Teatro Pulse consists of two key components:
- BackOffice Platform
A centralized console for operational teams. Enables monitoring, device management, diagnostics, and executing actions across the entire fleet. - WISE connectivity Agent
A lightweight, OEM-agnostic agent running on Android, Linux, Tizen, webOS, and other platforms. Provides deep telemetry, remote diagnostics, application intelligence, and OTA operations.
Everything You Need to Operate at Scale
Fleet Overview
A complete view of the entire device fleet’s status, condition, and key KPIs in real time
App & Device Telemetry
Detailed insights into app performance, crashes, load times, usage metrics, firmware, and hardware parameters
Remote Diagnostics
Access to logs, screenshots, CPU/memory analysis, and remote commands during customer calls
Bulk Operations
Mass execution of commands: reboots, updates, configurations, or targeted actions based on device segmentation
OTA Software Updates
Selective or full OTA rollouts without physical access to devices
White-Label Dashboard
A fully branded user interface with access control and operator-specific workflows
Open APIs
Easy integration with ACS, OSS/BSS, CRM, and 3rd-party systems
AWS-hosted Infrastructure
Telecom-grade, scalable, secure cloud architecture
From Kickoff to Launch in 5 Steps
Project Setup:
Deployment on the operator’s cloud infrastructure, branding, device model definition, initial configuration.
Baseline Integration:
Platform integration with target devices, telemetry, remote debugging, bulk operations.
Customer-Specifics:
KPI implementation, visualizations, OTA processes, custom integrations, automation.
Product Stabilization:
Testing, performance optimization, bug fixing, robustness validation.
Solution Launch:
Final system deployment and preparing operational teams for production environments.
Why Teatro Pulse?
Cross-Platform Connectivity Agent
Runs on Android, Linux, Tizen, and webOS. Covers devices that other DMS solutions cannot support.
Low OPEX and Cost Control
No dependency on external cloud services — the full infrastructure and services remain under your ownership.
Fast and Flexible Integrations
From ACS systems to OSS/BSS, CI/CD pipelines, and operator services.
TR-069 Proxy
Makes non-managed devices visible to existing ACS tools (e.g., in post-sales workflows).
IoT-Ready Platform
Can be used for additional services such as smart home and HEMS (energy management).
21+ Years of Digital TV Expertise
Proven solutions, reliable integrations, and Tier-1 deployments.
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