Turn telemetry into savings
Teatro Pulse is the TV service operations platform that helps operators cut support costs and move from reactive troubleshooting to preventive operations.
Operators face:
Operators get:
Works with your ACS
Teatro Pulse adds TV service visibility on top of the ACS you already run. No rip and replace.
Most operators already run an ACS. The TR-069 proxy makes Android and Linux devices visible to those tools, so Teatro Pulse builds on your existing investment instead of replacing it.
Every Teatro Pulse capability can preempt a call
Each Teatro Pulse capability maps to a reason subscribers call. We've built Teatro Pulse to respond to operator customer care calls data across Europe, the USA, Asia and South America.
| Why subscribers call | Teatro Pulse capability | Field issue & complaints |
|---|---|---|
| Set-top box fault, freeze or reboot | Remote diagnostics, remote commands, bulk reboot | From operators' surveys, 25% of outages were fixed by the customer resetting the box and 21% by an agent resetting it. |
| Picture and sound quality, buffering | App and device telemetry, service-path view | Quality of service was 33% of Tier 1 operators' complaints in the past 5 years. |
| Repeat contact on an unresolved issue | Diagnostics during the call, AI root-cause suggestion | Complaints handling was 44% of workload of Tier 1 operators' customer care teams. |
| Technician visit and repair time | Remote diagnostics, OTA fixes | 28% of Tier 1 operators' outages needed a field technician. |
| Home Wi‑Fi problems hitting IPTV and OTT | Broadband and service-path telemetry | About half of ISP care calls relate to home Wi‑Fi, per an EU-funded study. |
| Remote control pairing and battery | RCU telemetry | An Indian telco had no visibility of remote pairing or low batteries until it added proactive checks. |
| TV app and launcher failures | App telemetry: crashes, load times | One app relaunch fault hit about 20,000 customers at an Indian telco; log analysis cut the impact by up to 90%. |
See the service, not only the device
Device health is not service health. Teatro Pulse gives one view from the internet connection to the TV screen, so your agents see where along the path the problem sits.
Devices tell you what is wrong before your agent asks
Teatro Pulse devices detect abnormal behaviour, interpret their own diagnostics and surface the likely cause, so teams start from a diagnosis instead of a guess.
1. Collect
The device agent gathers app, device, HDMI and remote-control telemetry continuously.
2. Interpret
Edge AI detects abnormal behaviour and interprets the device's own diagnostics to surface the likely root cause.
3. Act
Care and engineering teams get the likely cause with the case, and fix it with a remote command or an OTA rollout.
From field issue to tested fix, in one loop
Customer Care, Engineering and Product work from the same data. Teatro Factory and Teatro Continuum close the loop in one accountable delivery model.
Everything You Need to Operate at Scale
One platform for your STB fleet and smart TV platforms. Unified operations across Android TV and Linux STBs, whatever the device vendor.
Supported Platforms
Available today
- Android TV / Google TV STB
- Linux STB
- Internet Gateway through STB
Roadmap
Coming next- Samsung Tizen
- LG webOS
- VidaaOS
- Apple TV / tvOS (through the operator's own app)
- RDK-E
Fleet Overview
A complete view of the entire device fleet’s status, condition, and key KPIs in real time
App & Device Telemetry
Detailed insights into app performance, crashes, load times, usage metrics, firmware, and hardware parameters
Remote Support
Monitor, diagnose and act on a device during the customer call, in three levels (below)
Bulk Operations
Mass execution of commands: reboots, updates, configurations, or targeted actions based on device segmentation
OTA Software Updates
Selective or full OTA rollouts without physical access to devices
White-Label Dashboard
A fully branded user interface with access control and operator-specific workflows
Open APIs
Easy integration with ACS, OSS/BSS, CRM, and 3rd-party systems
Telecom-grade Cloud Architecture
Built on AWS: scalable and secure, with self-hosting available
Remote support, in three levels
Remote monitoring
Real-time device and app status and key KPIs across the fleet, before a call even comes in.
Remote diagnostics
Access to logs, screenshots and CPU/memory analysis during the customer call.
Remote command control & execution
Run remote commands, such as a reboot, on one device or on a whole segment.
Architecture and deployment
Pulse Management Platform
A centralized surveillance dashboard and remote access interface for operational teams. Enables monitoring, device management, diagnostics, and maintenance across the entire fleet.
Connectivity Agents
A lightweight, OEM-agnostic agent running on Android TV, Linux, Tizen, webOS, TvOS, broadband gateways. Provides deep telemetry, remote diagnostics, application intelligence, and OTA operations.
Why Teatro Pulse?
Linux STB Alongside Android TV
One console for both. Smart TV platforms follow on the roadmap, with RDK-E kept separate.
Vendor Neutral, No Hardware
iWedia sells no devices. Teatro Pulse is an independent operations layer across your whole device fleet.
Low OPEX and Cost Control
Fewer repeat calls, fewer truck rolls and a hosting model you choose keep operating cost under control.
Flexible Integrations
From ACS systems to OSS/BSS, CI/CD pipelines, and operator services.
TR-069 Proxy
Adds TV service visibility to the ACS you already run (e.g., in post-sales workflows).
20+ Years of Digital TV Expertise
Proven solutions, reliable integrations, and Tier-1 deployments.
Built on top of what you already run
Teatro Pulse also extends to IoT and smart-home use cases, such as HEMS energy management.
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